Reference

Open Your Account With Clear Data Rules

citi99 collects the account, device and wallet details needed to secure login, process DANA, OVO, GoPay or QRIS activity, and keep lobby access to Speed Baccarat, Aviator and…

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Check How Our Privacy Policy Applies

citi99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains how we collect, use, store and share your personal data when you create an account, sign in, verify a wallet action, contact support or set device access. We use the data to run account checks, match payment receipts, maintain security logs, answer

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your requests and meet legal duties that apply in permitted regions. We do not sell your personal data. When a payment action uses DANA, OVO, GoPay or QRIS, we keep transaction IDs, timestamps, account references and support messages tied to that action so we can trace
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a dispute or correction request. Access to any account area depends on local law and is available only where local law permits. If a rule requires us to keep certain records longer, we separate that retention from routine account activity where practical.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Ask Support About Privacy Requests

Privacy questions should reach the same team that can see your account status and ticket trail, not a generic inbox.

DATA CONTROLS

Control Your Data Across Wallet And Devices

Your privacy controls sit close to the actions that create data. Account details sit under Profile, sign-in history sits under Account > Security > Active Devices, and cookie choices appear on the…

Account details

We collect the details you give during account creation, such as username, phone number and email. These fields help us verify support requests, protect account access and send service messages tied to your account.

Wallet activity

DANA, OVO, GoPay and QRIS actions create records such as receipt IDs, timestamps and status changes. We use those records to match deposits or withdrawals, check disputes and prevent mistaken account credits.

Cookie use

Cookies help keep your session active, remember language choices and measure whether security prompts work correctly. You can clear browser cookies, but you may need to sign in again and confirm your device.

Device checks

We record device type, IP range, browser and active-session status so unusual sign-ins can be flagged. You can inspect sessions through Account > Security > Active Devices and close access you do not recognise.

Retention handling

Routine support chats and account logs are kept only as long as needed for service, security or legal reasons. Payment and verification records may remain longer when a dispute, audit or legal duty requires it.

Change requests

If your email, phone number or profile detail is wrong, contact support from the registered channel. We may ask for a wallet reference or recent login path before updating data linked to account safety.

Check Privacy Policy Questions Before Joining

These answers explain the privacy questions we hear most before you open an account or ask us to update stored data. They focus on account records, payment references, cookies, device checks and your request paths. If your case involves local legal access rules, we will answer based on where local law permits account use and data handling.

We collect the details needed to create and secure your account, such as username, phone, email, password status and device data. Wallet actions add receipt references for DANA, OVO, GoPay or QRIS.

We keep transaction IDs, timestamps, account references and status changes so support can trace deposits, withdrawals, corrections and disputes. These records also help us detect mismatched wallet activity or repeated payment errors.

Yes, you can ask through Live Chat, WhatsApp or email during 10:00 to 22:00 WIB. We will verify your registered details before preparing account data that can be shared under applicable local rules.

Contact support from your registered channel and explain which field needs a correction. We may ask for your username, recent device path or wallet reference before changing details that affect account access.

We use cookies for sign-in sessions, language preference, security prompts and basic site measurement. If you clear cookies from your browser, you may need to sign in again and confirm the device.

Go to Account > Security > Active Devices, check the session list and close any device you do not recognise. If you cannot access the page, contact Live Chat so we can help secure the account.

We share data only when needed for payment processing, account security, support tools or legal duties. We do not sell your personal data, and access remains subject to local law where service is permitted.

Open Your Account With Clear Data Rules

Ask Support About Privacy Requests

Control Your Data Across Wallet And Devices

Account details

Wallet activity

Cookie use

Device checks

Retention handling

Change requests

Check Privacy Policy Questions Before Joining

01 What personal data does citi99 collect when I open an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask for a copy of my account data?

04 How do I correct my phone number or email?

05 What cookies do you use on citi99.club?

06 How can I remove an unknown device from my account?

07 Do you share my personal data with outside parties?

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